Children Under Thirteen
How It Works
How We Determine Winning Bids
- Bid Amount (highest to lowest)
- Time of Bid (earliest to latest)
- Valid payment method on file at time of Ticketing
Cancellation & Refund Policy
Taxes & Fees
Creating an account and accessing the Services is free, however, we charge our fees to all tickets, whether sold via an Auction or as a Paid ticket. We charge Bidders’ payment method only when a funded Event Campaign closes and theirs is among the Winning Bids. Given the variable nature of ticket pricing on the platform, the Service Fee varies based on the Final Ticket Price. By default, the CrowdMob per-ticket service fee (“Service Fee”) is calculated as 2% percent of the Final Ticket Price plus a charge of $.99 USD per ticket. The Service Fee may be added to or included in the final ticket price, depending on the Organizer’s preference and ticket configuration. The Service Fee does not include the Transaction Fee as defined below. In some cases, specifically those arranged between CrowdMob and an Event Organizer, CrowdMob may charge a flat, per-ticket Service Fee. In these cases, the fee will be clearly displayed when placing a bid and, as such, you will have a chance to review and accept such Service Fee.
Concerning Taxes applied to ticket purchase price:
As an Event Organizer, you may be required to collect taxes and other related fees on the final value of the ticket purchase price. If so, you will have the option to apply any applicable sales taxes (“Sales Tax”) to your Event tickets. Should you opt to do this, you will be responsible for reporting and remitting such taxes to the applicable agency or agencies. You will also have the option to include such taxes in the Final Ticket Price or have such taxes added on to the Final Ticket Price. All Sales Taxes applied in this fashion will be remitted in full as part of CrowdMob’s payout to the Event Organizer.
It is ultimately up to the Event Organizer whether these taxes & fees will be passed along to bidders or whether they will be absorbed into the Final Ticket Price and paid by the Event Organizer out of gross ticket proceeds. The fees charged to Bidders may include certain other charges, including without limitation, facility fees, royalties, processing fees, ticketing and fulfillment fees. Therefore, the fees paid by Bidders for an Event ticket are not necessarily the same as those charged by CrowdMob to the applicable Event Organizer.
CrowdMob does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.
In addition to the Service Fee, described above, CrowdMob will retain a 3% transaction fee (the “Transaction Fee”), which is calculated from the sum of the Final Ticket Price (as determined through the Event ticket auction) less the Service Fee, whether or not included in the Final Ticket Price. The Net Total per ticket due to the Event Organizer will consist of the ticket’s face value less any fees levied by the platform, if such fees are included in the final ticket price. If fees and taxes are added to the face value of a ticket, the Net Total per ticket due will include the ticket value plus any taxes, as proscribed by the Event Organizer.
Unless CrowdMob has agreed under a separate agreement to accelerate full payout or a portion thereof prior to the commencement of the Event itself, Event Payouts will commence once it has been confirmed that the Event has taken place. Event Payouts typically take up to five (5) business days to clear.
As the Event Organizer, you have the right to refund an individual’s bid by requesting such a refund be initiated by CrowdMob (we plan on opening up this functionality to Event Organizers soon via the Organizer Console). Please also note that some Winning Bids may not be chargeable to the Bidder’s payment method. As this may reduce the Event Taxable Total, it’s best to account for this when setting your Event Minimum Reserve amount.